Shipping

We work to provide clear delivery expectations for awards, personalized products and gifts. Available methods, rates and estimated timing depend on the item, quantity, destination and production requirements shown during checkout or confirmed with our team.

Production and processing

Processing time is separate from carrier transit time. Personalized products require review and production before shipment. Complex artwork, large quantities, missing information or approval delays can extend the schedule. Please order early for events with a fixed presentation date and make sure the date is included with your inquiry.

Personalization approval

Customers are responsible for submitting accurate spelling, dates, titles and other engraving details. When a proof is provided, production begins after approval. Changes requested after approval may not be possible and may result in additional charges or a revised schedule.

Shipment tracking

Tracking is emailed after the carrier accepts a parcel. It can take up to one business day for the first scan to appear. Delivery estimates are not guarantees and may be affected by weather, holidays, carrier operations or an incomplete address.

Inspecting delivery

Open the shipment promptly and verify quantities, personalization and condition. If an item arrives damaged or materially different from the confirmed order, keep the packaging and contact us with the order number and clear photographs. Prompt notice gives us the best opportunity to investigate and find an appropriate solution.

Address changes

Contact us as soon as possible if an address needs correction. Once production or shipment has begun, changes may be unavailable. Carrier rerouting or reshipping costs caused by an incorrect customer-supplied address may be the customer’s responsibility.