Returns & Exchanges

Because many of our products are engraved, printed or made for a specific recipient, return eligibility depends on whether an item has been personalized or produced to order. Contact us before sending any merchandise back.

Non-personalized merchandise

Requests to return eligible, non-personalized merchandise should be submitted within 14 days of confirmed delivery. Items must be unused, unassembled and in resalable condition with original packaging and components. Approved returns receive instructions and a return authorization.

Personalized and custom products

Products engraved, printed, configured or produced using customer-supplied details are generally final sale unless they arrive damaged, defective or materially different from the approved information. Typographical or selection errors contained in details approved or supplied by the customer are not manufacturing defects.

Damage or order errors

Report damage, missing pieces or an incorrect item promptly. Include the order number, packaging label and clear photographs of the item and shipping carton. Keep all packaging while the issue is reviewed. Depending on the circumstances, the resolution may include replacement parts, correction, replacement merchandise or a refund.

Return transportation and refunds

For an eligible preference-based return, the customer is responsible for secure packaging and return transportation. Original shipping and rush-service charges are not ordinarily refundable. Approved refunds are issued to the original payment method after inspection; financial institutions may require additional time to post the credit.